Terms and Conditions

Cancellations and Changes

Cancellations or changes to your order
a. Please follow the order instructions carefully on the website as it may not be possible to make changes to your order once you’ve submitted it.

b. If you wish to add further items to your order once you have submitted it, the easiest way to do this is to place a new order for these additional items.

c. To change the details of your delivery address, or to remove items from your order or to cancel it completely, please contact us as soon as possible after placing the order at info@stepchange-design.co.uk and write ‘Delivery Address Change’, ‘Amend Order’ or ‘Order Cancellation’ in the subject title. This will help us to prioritise your request.

d. In the event of ordering unwanted items and if your order has already been despatched by us, then check out our Returns Policy below.

Returns & Refunds

Returns and Refunds Policy
a. We hope that you will be very happy with your purchase but if, for any reason, you feel they are not what you expected then please ask the person who purchased it to get in touch with us to arrange to return it to us.

b. We’ll need them back in a resaleable condition, and with the original delivery note (and original packaging if at all possible), within 30 days of purchase, so please handle these items very carefully whilst they are still in your possession.

c. We’ll then refund the purchaser via the same payment method they used to place the original order.

d. Here’s the address to send back the items you purchased:
Customer Services
Step Change Design Ltd.
104 Newtown Road
SO19 9HQ

We aim to provide a level of service to our customers that surpasses the minimum required of us under the Consumer Contracts Regulations 2013.

Step Change Design Ltd - Cancellations

There had already been positive knock-on effects of doing this exercise. Staff were noticing tiny details and were going the extra mile to engage or interact during a visit to the garden.

Care home manager, Lancashire Step Change - Garden Design 26th July 2016

You have inspired us to make positive changes.

Activities Manager, care home, Cheshire Step Change - Garden Design 26th July 2016

Opened our eyes to noticing different ways of encouraging people to use our garden for different reasons. Continue Reading

Activities Coordinator, care home, Warwickshire Step Change - Garden Design 26th July 2016