Returns & Refunds
Returns and Refunds Policy
a. We hope that you will be very happy with your purchase but if, for any reason, you feel they are not what you expected then please ask the person who purchased it to get in touch with us to arrange to return it to us.
b. We’ll need them back in a resaleable condition, and with the original delivery note (and original packaging if at all possible), within 30 days of purchase, so please handle these items very carefully whilst they are still in your possession.
c. We’ll then refund the purchaser via the same payment method they used to place the original order.
d. Here’s the address to send back the items you purchased:
Step Change Design Ltd.
104 Newtown Road
We aim to provide a level of service to our customers that surpasses the minimum required of us under the Consumer Contracts Regulations 2013.