Returns & Refunds

Returns and Refunds Policy
a. We hope that you will be very happy with your purchase but if, for any reason, you feel they are not what you expected then please ask the person who purchased it to get in touch with us to arrange to return it to us.

b. We’ll need them back in a resaleable condition, and with the original delivery note (and original packaging if at all possible), within 30 days of purchase, so please handle these items very carefully whilst they are still in your possession.

c. We’ll then refund the purchaser via the same payment method they used to place the original order.

d. Here’s the address to send back the items you purchased:
Customer Services
Step Change Design Ltd.
104 Newtown Road
Sholing
Southampton
SO19 9HQ

We aim to provide a level of service to our customers that surpasses the minimum required of us under the Consumer Contracts Regulations 2013.

Step Change Design - Returns

You have inspired us to make positive changes.

Activities Manager, care home, Cheshire Step Change - Garden Design 26th July 2016

The results of the study have begun to show patterns in the correct stimulus for getting the most from the outdoor space.

Senior Activity Coordinator, London care home Step Change - Garden Design 26th July 2016

A lot of the ideas which were shared are already under way. Such as the re-arrangement of seats to form viewing points and a squirrel obstacle course in the main garden.

Senior Activity Coordinator, London care home Step Change - Garden Design 26th July 2016

Mainly by splitting up the back garden, residents began to use the space.

Care home manager, Lancashire Step Change - Garden Design 26th July 2016

Doing the diary recording has made [me] more aware of what residents did, or reacted to, in the garden.

Member of staff at care home, Cheshire Step Change - Garden Design 26th July 2016

[You] have a good understanding of dementia care.

Care home manager, Cardiff Step Change - Garden Design 26th July 2016

We will pass round the news that you have been very helpful and understanding to our needs as a care home.

Activities Coordinator, care home, Warwickshire Step Change - Garden Design 26th July 2016